Clients

I build the strategies and journeys that actually convert

Certified freelance lifecycle marketer based in Melbourne.

I work with businesses at all stages of their lifecycle maturity to produce effective, efficient and impactful workflows and communications.

With clients across many sectors, including education, live sports and entertainment, music and more, and after leading the National Basketball League's lifecycle and digital marketing, I've seen what works across a wide range of audiences.

Work with someone who both strategises and builds. No handing off to colleagues. No time wasting.

Matt Twort smiling in a park

Certified lifecycle marketer

Hands-on expertise with Braze, Klaviyo, HubSpot and Mailchimp, with over eight years' experience in lifecycle and digital marketing.

Connected to your data

Adaptable to your data maturity and structure. With experience working with Google Cloud, AWS, Snowflake, Hightouch and custom-built CRMs, I can make your data work with your ESP to deliver timely, relevant communications.

Melbourne based

AEST hours, Australia-wide, remote-friendly. Flexible and friendly — happy to work from your offices full-time, part-time, or work fully remote.

Some of the ways I help produce more conversions

Automated journey builds

End-to-end journey architecture: from use case creation to final reporting and analysis. Welcome, nurture, retention, abandoned cart, ticketing, membership and win-back journeys. You name it.

Platform implementation and migration

Moving from a legacy ESP? Let's get it right. Data mapping, consent migration, subscription groups and preference centre, IP warming, templates and Content Blocks, QA, dashboards, user roles and more.

Consulting and retainers

A senior lifecycle marketer on call each month for builds, sends, reporting and strategy, without a full-time hire.

On-brand copywriting

Subject lines, journeys, in-app and push copy that sounds like your brand and earns the click.

Lifecycle audits

Every live message mapped, contact frequency checked, data and tests reviewed, with a clear list of fixes.

Training

Journey building, reporting, deliverability and everything in between, tailored to your team's needs and level.

Results you can see

1M+ fans

National Basketball League

Stood up Braze an implemented an automated workspace fed by GCP data, enriched by a CDP. These improvements resulted in tangible results, as attendance passed 1,000,000 for the first time in the league's modern era (+19% YoY), and the fan database grew 28% YoY to over 1.1 million.

Read the Braze case study
+12% YoY

Cool-off period retention

Led the lifecycle side of the student retention project at Open Colleges, one of Australia's leading vocational education providers. Worked with the BI team to find out why students enrolled then withdrew before paying, then led fixes across the website and Braze journeys.

Migrations

Mailchimp and SendGrid to Braze

Full workspace set-up, consent and data migrated, IPs warmed, templates and Canvases rebuilt, and automations tuned once live. These migrations across clients increased marketing conversions and effectiveness, while dramatically trimming unwanted build hours for full-time team members.

What clients say

When Matt took over lifecycle marketing for Open Colleges and Alffie at Ripple Group, we had little more than a handful of basic emails. He completely reimagined our customer journeys, building a suite of programs that support students at every stage, from researching and enrolling through to studying and graduating, all backed by rigorous measurement and A/B testing. Matt works brilliantly with every team, from marketing and tech to product and support, as well as external partners, and his real superpower is turning complex initiatives into clear, achievable steps everyone can get behind.
Ilinka ArmientoChief Experience Officer, The Ripple Group

Start with a free audit

Free lifecycle audit

A discovery call, a one-page audit of what's live and what could be improved, then a follow-up call to walk you through it.

Book an audit

All prices in AUD, plus GST.

  • Journey build

    One automated journey, planned, built, tested and launched.

    From$2,500
  • Platform migration

    Migrate from your existing ESP, with your audience, permissions, journeys and deliverability transitioned smoothly.

    From$9,600
  • Monthly retainer

    From 4 days of work each month. At your office or fully remote.

    From$4,800/mo
  • Team training

    Upskill your team to unlock new skills at your business. Need one-on-one coaching instead? Let's talk about alternative pricing.

    From$2,500

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Let's talk

Tell me what you're working on and what you're aiming to achieve. From there, we'll create a clear plan and strategy to help you and your business hit your goals.

I reply within four business hours.

Rather talk now? Pick a time in my calendar